Spa Etiquette

Spa Etiquette & Policies

To get the most out of your spa experience, we’ll guide you through our etiquette, policies and procedures:


Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. Please arrive early. We’re committed to offering all our clients a reliable timetable so please check in 15 minutes prior to your first scheduled appointment to allow you time to fill out our client intake form. If a late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.


In the event that you cannot make your scheduled appointment, we request 24+ hour notice prior to your visit. All appointments are confirmed one day in advance.

Special Considerations

We ask that you advise us of any illness, injury or change in your health status, prior to any treatment(s), to ensure optimal attention to your needs and to be sure our treatments do not, in any way, interfere with any medical issues you may have.

Please include this information on your client intake form. We at Nu Spa are greatly concerned for the well being of our guests. Please advise us when phoning to book your appointment of any medical condition so that we may suggest appropriate spa treatments for you.


Nu Spa’s staff and management have an active awareness of the hygiene issues which affect spa/salon environments.

Our procedures for infection control and hygiene adhere to Ministry of Health standards. All of our linens, tools and equipment are cleaned and disinfected prior to each service.

Our spa practitioners are fully trained and well-practiced at maintaining a safe and hygienic environment for our clients.

It is our policy to not perform nail services on any client presenting symptoms of nail infection, fungus, warts, or athlete’s foot.

What to Wear

For body treatments including massage, body wraps and facials, we ask that our clients remain in their undergarments. Our therapists use professional draping techniques to ensure your privacy. For pedicures, it is a good idea to wear open-toe shoes or flip-flops to allow nail polish to continue to dry properly after the service.


Prices listed do not include taxes or gratuities. Gratuities are at the discretion of the guest. A quality service is typically 15-20%.


We gladly accept Cash, Debit card, Visa, Master Card, American Express, and Nu Spa Gift Cards. Prices are subject to change without notice. All session, treatment or service times include consultation and/or assessment procedures.